We hold every single customer in high regard. Our utmost priority is to ensure that the lighting items you’ve ordered are delivered to you as swiftly as possible. The following illustrates the journey of your order, from payment to delivery.

Note: Our order charges only cover product fees and, if applicable, shipping fees. Our customers are not required to pay for importing fees, duties, or VAT (Value-Added Tax).

Payment Confirmation

Once your order is authorized and verified, a confirmation email will be promptly sent to you.

Order Processing

Typically, it takes 1 – 2 business days to process your lighting order, regardless of the destination country. Please bear in mind that holidays and weekends are excluded from this timeframe.

Shipping

Shipping generally takes approximately 7 to 14 business days to reach its destination in any country. When your order is dispatched, we will send you an email notification containing a tracking number, allowing you to monitor its progress.

Shipping Fee:

• For all countries/regions, if the total order amount is less than $299.99, we will charge a purchase fee of $6.99.
• Orders totaling $299.99 or more qualify for free shipping.

Delivery

Please Note: The total time it takes for you to receive your lighting order is the sum of the order processing time and the shipping time. For instance, if you order a lighting fixture, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your order within 8 – 16 business days in any country.

Our system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal, and our customer service team will contact you to either modify the address or cancel the order.

Track Order Status

You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

To track your order, simply click on “Track Order” for detailed information. If there are no updates, feel free to send us an email, and we will check the details for you.

Causes of Delay

Tracking updates may be delayed in the event of force majeure, including but not limited to:

• Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
• Local disruptions such as strikes, statutory holidays, major international conferences, etc.
• Shortages of flights and personnel during peak seasons, as well as other local factors.

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out to us.

• Address: Room 405-2, No. 6, Xikeyili, Tong’an District, Xiamen, Fujian Province
• TEL: +86 13599523989
• Email: [email protected]
• Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)

On business days, we will respond to your inquiry within 24 hours.