We offer a variety of convenient and secure payment options for your lighting purchases, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, as well as Apple Pay. Simply input your card details at the checkout, and your payment will be processed securely.

What to Do If Your Credit/Debit Card Payment Is Declined

Place Your Order Again

In the event that your payment is declined, you’ll need to place a new order. Unfortunately, we are unable to reinstate orders once a payment has been refused.

Conduct the Following Checks

To minimize the chances of your new order being declined, we suggest you carry out the following checks:

• Verify Card Details: Double-check that all the information you entered is accurate, especially the expiry date of your card.
• Enter Security Code Correctly: Ensure you input the three-digit security code on the back of the card without errors.
• Contact Your Card Issuer: Your card issuer might have declined the payment. Since they usually don’t inform us of the reason, it’s advisable to reach out to them or your bank for clarification.
• Try Alternative Payment: If you’ve checked all the above and the issue persists, consider using another card or a different payment method.

Next Steps

• 3D Secure Declines: If your payment was declined via 3D Secure, you must contact your bank for further details.
• Error Messages: Should you receive an error message, please get in touch with us and provide as many specifics about the issue as possible, including the exact error message you saw. We’ll resolve it promptly.

Security and Privacy

Your security is our top priority. Our website employs advanced encryption technology to process your payment information safely. Additionally, we adhere to PCI-DSS standards to guarantee the protection of your data during your shopping experience.

We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both our system and the card issuer. To enhance security for online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or your bank requiring additional authentication steps such as fingerprint verification or two-factor authentication. For more information about these authentication processes, please consult your card-issuing bank.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, kindly check your spam or junk folder.

Contact Us

If you have any questions or concerns, please don’t hesitate to get in touch with us.

• Address: Room 405-2, No. 6, Xikeyili, Tong’an District, Xiamen, Fujian Province
• TEL: +86 13599523989
• Email: [email protected]
• Working Time: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to your inquiry within 24 hours.